Terms and conditions of purchase, use & data

Last updated: February 23, 2021

Legal

Data protection rights

JoyBuggy collects information about Customers in order to process orders and provide the best possible service.

JoyBuggy is fully committed to compliance with the laws and provisions of the European Union. The following principles are applied when JoyBuggy handles personal information:

• We do not crawl your personal information; we only use the information you give us, and only with your knowledge.
• No more information than we actually need to process an order is collected (name and e-mail).
• Your information is only seen by those who need it to do their jobs (Customer Support, Accounting).
• We do not share, pass on or sell your personal information to any other organization without your agreement, unless required to do so by law.
• Personal information is only stored for as long as it is needed by law.
• Your information is protected from unauthorized or accidental disclosure.
• On request, you can ask for a copy of your personal information.
• You can change inaccurate or misleading data under the 'My Account' page, to ensure your information is always up to date.
• By law you can request the removal of your data. Due to accounting and buyer law, we need to store your account for 2 years (if unused) and your order data for 5 years.

These principles apply whether JoyBuggy holds customers' information on paper or in electronic form.

During your 'stay' or use of JoyBuggy.com, we collect statistical information and transmit it to our partners (Google Analytics), but this information does not contain any nominative or personal information about you.

You can request insight into your data by contacting customer service.

Removal of data can be done from your Account info page; other information will be removed by the system after 2/5 years, depending on which underlying law covers it.

General Terms & Conditions for the purchase of Downloaded Video Games

4. Customers' Rights & Obligations

4.1 Customer account

The Customer is and will be responsible for maintaining the confidentiality of their account's login and password, and is fully responsible for all activities under the account.

The Distributor reserves the right to suspend and terminate any account in the event of a breach of these Terms & Conditions, including if the Customer provides false details or otherwise misuses the Site. The holder of a terminated account must not re-register on the Site without the Distributor's prior consent.

In the event of any unauthorized use of your account or any other breach of security, the Customer must notify the Distributor immediately by contacting customer support.

NOTE — Phishing: The Distributor will never ask the Customer for their password, credit card or any other type of information. Such a request would be a fraud attempt by a third party.

4.2 Game Delivery

The Customer can access the Games' data files and all content needed to install and run the Games (serial number or activation key, etc.) once the payment is approved. In case of fraud, the Distributor may refuse or delay the delivery of some or all of the ordered content if there is any problem with the payment. If a Customer is waiting for a key delivery, please contact our support.

4.3 Right of withdrawal

The Customer shall have a period of 14 days in which to withdraw from the contract. This period begins on the day of key delivery of the Game (once our system registers your key delivery time — normally at the same time as your order is confirmed).

Notwithstanding the foregoing, once a Customer receives a serial number for a Game, the Customer may NO LONGER exercise the right of withdrawal with respect to such Game, because the Service will have commenced for that Game. For the avoidance of doubt, with respect to any Game, performance begins as soon as any activation key (i.e. the serial number) is obtained by the Customer, at which point the 14-day withdrawal period and the right to withdraw shall no longer apply with respect to the applicable Game(s).

4.4 Distributor cancellation & refund policy

Orders, Games, Software or any other product sold on our Site for which the Customer has received a serial number are non-refundable.

Refunds may exceptionally be offered if customer support has determined the Customer's refund request to be reasonable, and only if the following conditions are met:

• The time between the Customer's order and the refund request has not exceeded 48 hours;
• Only if the user has a PC configuration that is sufficient to run the Game, and the Customer has provided the required screenshots to the Support team so that they can help fix any problem;
• The serial numbers (activation key, etc.) have not been shared with or viewed by any third party;
• If a 3D-Secure or two-factor system was used during the payment process. If it was not provided, Customer Support may ask for the Customer's ID to verify the customer before refunding.

Customer support will determine, in its sole discretion, whether a Customer meets the foregoing criteria for a refund; if the criteria are not met, the request will be refused. In the case of a refund, Customer Support will only refund 95% of your order; the remaining 5% will be withheld in order to cover the financial costs of the refund.

If you can agree to the points above, please contact Customer Support to request a refund.

Refunds for pre-orders made prior to the release date and time will incur the full payment-processing fees.

NOTE: PLAYSTATION TITLES CANNOT BE REFUNDED, NO MATTER WHAT.

This means all PC games coming from the PlayStation publishing brand, including PlayStation PC Publishing, PlayStation Publishing or any other games coming from PlayStation. To check whether your game comes from PlayStation, please look at the Product Page and check the publishing label; if it contains PlayStation, this part applies.

This is a recent change in terms from PlayStation and is not part of how we do business. We are working continuously to change this back, so that we are allowed to refund customers again on PlayStation games.

4.5 License of Use

The payment and download of Video Games grants the Customer an individual, non-exclusive license for the use of the video game purchased, for purely private, non-transferable and non-commercial use. The Customer commits to using the Game in accordance with the Publisher's End User License, as provided during installation and/or on the Site.

In consequence, the Customer is forbidden from modifying, decompiling, translating, adapting and/or copying the downloaded game(s) in any way.

The distribution of unauthorized copies to third parties over the internet or any other network prevents the development of distribution by download and prevents the rights holders from receiving any remuneration that would be used for the creation of subsequent Games. In order to prevent fraud, the Customer may only install the Games on a limited number of machines (and reinstall them a limited number of times) and/or, depending on the Game, will have to create an account directly on the Publisher's site, or with any third party selected by that Publisher, in order to launch or access dedicated features of the Game.

In the event of problems arising from the reasonable re-installation of the game (loss, system alteration, etc.), please contact customer support, which may extend the Customer's rights after having analyzed any reasonable request.

5. Customer Service

We only provide support related to the installation of games and software, or how to pay. For support related to hardware setup, unsupported systems or otherwise, please refer to section 4.4.

If you need help, please contact customer support by e-mail or via our live chat.

In order to provide the best support, the Customer is required to provide information such as name, order ID, a screenshot of the Customer's screen, and the Customer's hardware details.

The Distributor is not responsible for any issues linked to the Game or software itself. These issues are the Game/software Publisher's responsibility only. The Distributor may provide links to the Game Publisher's customer support or technical FAQ pages if and when available.

If none of the articles in the FAQ pages help, the Customer can contact Customer Support at [email protected].