Right of Withdrawal for Digital Products

If you are a consumer, you normally have the right to withdraw from an online contract within 14 days without giving any reason.

For contracts concerning digital content that is not supplied on a physical medium, the 14-day withdrawal period generally begins on the day the contract is concluded.

This page applies to digital products such as video-game activation keys, software keys, downloadable content and digital entitlements. It should be read together with our Terms and Conditions at joybuggy.com/terms-and-conditions.

JoyBuggy’s Digital Products are normally supplied immediately or shortly after the order has been accepted and the necessary payment and security checks have been completed.

Before immediate delivery begins, we will ask you to:

• expressly request that JoyBuggy begin supplying the Digital Product before the end of the 14-day withdrawal period; and

• acknowledge that you will lose your statutory right of withdrawal when delivery begins.

For an activation key or similar Digital Product, delivery begins when the key, link or entitlement is made available to you — for example, in your JoyBuggy account, by email or through a connected third-party account. You do not need to redeem the key for delivery to have begun.

After you provide the required request and acknowledgement, JoyBuggy will confirm them to you on a durable medium, normally in your order-confirmation email.

Merely accepting our Terms and Conditions does not by itself constitute the required express request and acknowledgement.

If the legal requirements for the loss of the withdrawal right have not been satisfied, your statutory withdrawal rights remain unaffected.

Where immediate delivery is requested, the following separate acknowledgement will be shown during checkout:

“I expressly request immediate delivery of the digital content and acknowledge that I lose my 14-day right of withdrawal once delivery begins.”

This acknowledgement concerns only the right of withdrawal. It does not remove your rights if the Digital Product is defective, invalid, previously redeemed, misdescribed or not delivered.

If delivery has not begun and your 14-day statutory withdrawal period is still running, you may withdraw from the contract through email to [email protected].

Sending a Digital Product must be stopped if JoyBuggy receives a valid withdrawal request before delivery begins.

A preorder is an order for a Digital Product expected to be delivered on or around a future release date.

The statutory withdrawal period generally lasts for 14 days from conclusion of the preorder contract. It does not automatically continue until the product’s release date.

However, as a voluntary JoyBuggy policy, you may cancel a preorder and receive a full refund at any time before the activation key or other digital entitlement has been supplied or made available to you. This voluntary policy may therefore provide more time than the statutory withdrawal right.

Once the Digital Product has been supplied following your express immediate-delivery request and acknowledgement, the statutory withdrawal right ends as described above.

The right of withdrawal is different from your statutory rights concerning defective or missing Digital Products.

Even after the withdrawal right has ended, you may still have a valid complaint where, for example:

• the activation key was invalid when supplied;

• the key had already been redeemed before it was supplied to you;

• the product materially differs from its description;

• the stated platform or regional compatibility was incorrect;

• required content is missing; or

• the Digital Product was not delivered.

If you experience any such problem, contact [email protected] with your order number and a description of the issue.

We may request reasonable evidence needed to investigate the problem, such as the activation error and relevant information from the platform. We will not require information that is irrelevant or disproportionately difficult to provide.

Depending on the circumstances and applicable law, you may be entitled to a valid replacement, correction, proportionate price reduction or termination of the purchase and a refund.

These rights are not affected by your immediate-delivery acknowledgement.

If the correct platform, region, language, edition and other material restrictions were clearly displayed before purchase, buying an incompatible product does not necessarily make that product defective.

Once the Digital Product has been supplied and the statutory withdrawal right has validly ended, JoyBuggy is not legally required to refund a mistaken purchase solely because the wrong product was selected.

You may nevertheless contact Customer Support promptly. Where the key remains unused and our supplier permits it, JoyBuggy may offer a refund or replacement as a goodwill measure. This does not restrict any statutory right.

Where you validly withdraw from the contract, JoyBuggy will refund all payments received in relation to the withdrawn purchase without undue delay and no later than 14 days after being informed of your decision.

The refund will normally be made using the same payment method used for the original transaction unless another method is expressly agreed. You will not be charged a fee by JoyBuggy for receiving the refund.

After withdrawal, you must not use, redeem, copy, transfer, sell or otherwise make the relevant Digital Product available to another person.

Where your right of withdrawal is available, you may submit the request to [email protected]. JoyBuggy will send an acknowledgement on a durable medium without undue delay. The acknowledgement will include the content of your request and the date and time on which it was submitted.

Complete and send this form only if you wish to withdraw from a contract and your withdrawal right is still available.

To: JoyBuggy ApS Gunderupvej 16 9260 Gistrup Denmark Email: [email protected]

I hereby give notice that I withdraw from my contract for the following Digital Product:

Product: [INSERT PRODUCT]

Order number: [INSERT ORDER NUMBER]

Order date: [INSERT DATE]

Customer’s name: [INSERT NAME]

Customer’s address: [INSERT ADDRESS]

Customer’s email address: [INSERT EMAIL]

Date: [INSERT DATE]

Signature: [ONLY REQUIRED IF THIS FORM IS SUBMITTED ON PAPER]